Looking to start your tech career as a helpdesk officer? In this video, we’ll outline essential skills in order to excel as a Helpdesk officer, discuss the duties involved, reveal how much they get paid, and explain how you can become one.
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00:00 - Introduction
00:12 - IT Helpdesk Officer Job Description
So, what does a helpdesk officer do and what skills do you need to be successful in this role?
A Helpdesk Officer provides technical support to users by answering questions, troubleshooting problems, and maintaining workstation and LAN performance. They also play a vital role in ensuring smooth IT operations and effective user support within an organization.
Key skills for a successful Helpdesk Officer Primarily Include:
Savvy problem-solving skills
LAN knowledge
Articulate verbal communication
Customer service skills.
Additionally, proficiency in operating systems, phone skills, system administration, and UNIX system administration are also crucial for the role.
00:49 - Helpdesk Job Responsibilities
Next let’s talk about helpdesk job responsibilities one can expect to carry out whilst working in the field.
On top of providing tech support, troubleshooting problems, and maintaining workstation & LAN performance, a helpdesk officer is also responsible for tasks such as:
Guiding clients through corrective steps and improving client references by maintaining documentation.
Participating in client training programs and recommending devices and techniques for accommodating disabilities.
Monitoring compliance with service agreements to avoid legal challenges.
Identifying problems and recommending changes to improve system performance.
Updating job knowledge by participating in educational opportunities and maintaining personal networks.
01:26 - Help Desk Officer Salary
Now for the number one question, what does a help desk officer salary look like in Australia?
According to the latest data from Seek, the average annual salary for Helpdesk officers in Australia ranges from sixty-five thousand to seventy-five thousand dollars, with the typical salary being around seventy thousand dollars.
Location and experience can also influence earning potential, with higher salaries often found in major cities or specialized industries.
01:50 - How to Become an IT Help Desk Officer
Lastly, let’s talk about how you can become a helpdesk officer.
It’s often preferred or required for candidates to have completed some sort of entry-level training, such as a Certificate III in Information Technology prior to applying for the role.
Gaining relevant qualifications provides a strong foundation in IT skills and knowledge, making you a competitive candidate.
Further education and certifications such as a Diploma of Information Technology can enhance your career prospects and open up opportunities for advancement in the IT support field.
02:17 - Conclusion
If you’d like more information on Information Technology Careers or suitable entry-level IT certifications, visit the link in the description or check out our previous videos.
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